Westfield Fasteners Ltd - Returns Policy
Should you need to return a product please contact our Customer Service Team via email: .
All customers are required to carefully read through our returns policy before placing an order and before returning products. In order for a return to be accepted and processed the following conditions must be met:
Business customers will be unable to cancel an order once submitted so please check your order carefully before submitting it. However, under certain conditions, and provided processing of the order has not commenced, we may, at our discretion, make a cancellation. Please contact us as soon as possible. Any annulment agreed is at the discretion of Westfield Fasteners Ltd, subject to a minimum re-stocking fee of 25% or 20GBP, whichever is greater, deducted from any credit due. Any delivery costs initially applied are not credited.
Should an order be returned without prior written agreement the customer will be notified in writing. The customer can then determine whether we should dispose of the goods or prepare them for collection by the customer at the customers expense.
Non-Business customers - Consumers
Consumers have the right to cancel an order within 14 calendar days, starting on the day of receipt of the goods. Goods must to be returned to Westfield Fasteners Ltd within another 14 calendar days, at most 30 calendar days after first receiving goods. Unfortunately we are unable to accept returns outside of the 14 day time frame.
Please contact us, preferrably in writing using , before returning an order, within the time frame mentioned above. A returns reference will be given that must be quoted with the return, along with the order number. We recommend using the delivery note, or a copy, for the return. Please note the cost of any postage for the agreed return is the responsibility of the customer. Should the goods not be returned at the customer's expense, a deduction will be made from the refund to cover the direct cost of collecting the goods.
We recommend using a tracked service and ask that care be taken when re-packing the goods. Please note that goods remain the customers responsibility until they reach our premises. Westfield Fasteners Ltd cannot be held liable for return parcels being lost or damaged in transit.
Please ensure goods returned are in a resaleable condition, e.g unused, and returned in the same condition as they were supplied. Unfortunately we are unable to accept returned goods that have signs of wear, such as: being covered in grease or oil, damage to threads, damage to drive or heads etc. Regrettably we are unable to accept return of part boxes or part sachets. The condition of all goods arriving at our premises will be established during our Goods-In procedure. After inspection should we consider the goods to be unsaleable, we will be unable to accept the return and will inform the customer in writing. The customer can then determine whether we should dispose of the goods or prepare them for collection by the customer at the customers expense.
Westfield Fasteners Ltd aim to process all returns as quickly as possible and will communicate confirmation once the return is processed. A refund of all monies due will be made within 14 days after receiving the returned goods. Any refund will be given via the same means as was initially used to make the purchase. Please note it may take a few days for an issued refund to appear on your bank statement, due to procedures imposed by your bank/credit card issuer. We are unable to refund any costs for delivery upgrades or postage and packaging fees for part returns.
If an order is returned outside of the time frame outlined above, the customer will be notified in writing. The customer can then determine whether we should dispose of the goods or prepare them for collection by the customer at the customers expense.
Damaged Goods/Lost Goods
Please accept our apologies if any damage has occurred during the delivery process or if a parcel has been lost in transit. In such circumstances please contact us in writing using along with full details of the issue. Please include photographs of any damaged packaging or contents. We will do our utmost to resolve the situation as quickly as possible, and will appreciate your cooperation and patience whilst we resolve the matter.
Incorrect Goods and Shortages
Please accept our apologies if incorrect goods have been shipped or if any shortages of goods occur. Although Westfield Fasteners Ltd process orders to a very high standard, picking mistakes can occur from time to time. We aim to resolve any such issues without delay as we understand that it may cause impediment or inconvenience to our customers.
In situations where incorrect goods have been sent please contact us as soon as possible in writing using along with full details of the issue, including photographs of packaging and contents. Although the customer will of course incur no further expense we rely on the patience and cooperation of the customer to help ensure a swift exchange of the incorrect product.
Please accept our apologies should you receive faulty goods. It is, however, very rare for any of our products to prove faulty. Test certificates are available at a cost for most of our products and can be requested prior to placing the order. All of our suppliers are ISO 9001 certified.
Products sold by us will conform to the standard mentioned in their description. Ony products that fall outside of the scope of the standard mentioned in our description will be considered defective.
Please report any defective products received as soon as possible in writing to along with detailed information on the issue including photographs where applicable. Any products accepted back under these circumstances, will be examined and tested thoroughly against the standard to which they were sold. Should the returned goods prove to be defective we will endeavour to resolve the matter in consultation with the customer as soon as possible. Please note we are unable to issue a replacement or refund until the accuracy of the defect is established. We will be unable to issue a refund or replacement should, after inspection, the returned product be deemed free of defect or if the defects have occurred due to misuse, or incorrect usage, by the customer. The customer can then determine whether we should dispose of the goods or prepare them for collection by the customer at the customers expense.
Refused or Undeliverable orders
Parcels returned to Westfield Fasteners Ltd due to an incorrect delivery address provided by the customer, or non-collection by the customer from the postal office or collection depot will incur a re-delivery charge. The charge will reflect the cost for re-delivery, this includes those orders that originally qualified for free postage. If the customer chooses to cancel the order at this instance, the original postage and packaging cost will not be refunded and an admin processing fee of £15 will be charged. Any costs related to the inital shipping of goods will be deducted along with the admin fee from any credit due. Customers will be contacted via email should a parcel be returned to us in these circumstances.
Should a shipment be refused at the point of being delivered, an admin processing fee will be applied to cover our costs incurred from the relevant delivery company. Refused deliveries are subject to an admin fee of 20GBP, along with a deduction for postage costs from any credit due. Customers will be contacted via email should a parcel be returned to us in these circumstances.
If in any of the two above described cases we do not receive a response from the customer within 14 days a cancellation will be assumed. The cancellation is subject to the above mentioned admin processing fees and postage charges.
Business customers are subject to a re-stocking fee in addition to the admin fees mentioned above, please review our returns policy section for business customers.
Returning Items by Post
Please carefully repackage any returned items, and enclose a copy of the delivery note along with your returns reference. Send returned goods to:Returned Goods
Westfield Fasteners Limited
When returning goods, please use registered post or a courier service and retain proof of posting.
Please email us should you have any query in respect of our Returns Policy:-